Host Pack · Morning 2

Tea & Tech — Morning 2 Host Pack

Title for the poster: Tea & Tech — Morning 2: Is This a Scam, and Other Letters You Didn’t Ask For Standing tagline: Pop in if you don’t want to wait til the weekend. Length: 90 minutes, plus 15 mins setup and 15 mins clear-up. Group size: 8–15 learners, mix of returners and newcomers.

This pack assumes you’ve run Morning 1. Where it differs from Morning 1, the differences are flagged. Where it doesn’t, follow the Morning 1 pack.

What this morning is for

By the end of 90 minutes, every person in the room can:

Photograph a letter with their phone and ask Claude to explain it in plain English.
Paste or dictate a suspicious text and ask Claude whether it looks legitimate.
Name two things Claude won’t do for them — ring the bank, log in anywhere, pay a bill.
Name when to ignore Claude entirely — anything involving money, medicine, or legal deadlines, confirm with a person.

That’s the whole job.

The newcomer problem

Some people will arrive at Morning 2 having missed Morning 1. Don’t make them feel left behind, and don’t slow the room down for them. The fix:

A rover spends the first 15 minutes (the tea segment) installing Claude and signing them in, away from the front. By the time the morning starts, they’re caught up enough to follow.
The Morning 1 booklet is on the table for them to take home.
One-to-one at 1:30 if they need more.

What’s different from Morning 1

Photos as input. This is the new mechanic. Make space for it.
Real letters from learners’ actual lives. This is the bit that lands. Encourage attendees in the poster and on the way out of Morning 1 to bring a letter that confused them.
The boundary conversation — what Claude does and doesn’t do — is more important here than in Morning 1, because the stakes are higher (real letters, real bills).

Timing

Time	What happens
0:00	Tea, scones, name badges, chat. Newcomers caught up.
0:15	Welcome and a quick recap
0:20	Spotting a dodgy text — worked example, then their own
0:40	Photographing a letter — worked example
0:55	Bring your own letter (one-to-one with rovers)
1:15	What Claude won’t do, and when to ignore it
1:25	Wrap and homework
1:30	Tea refills, lingering, one-to-one

The script

0:15 — Welcome and recap (5 mins)

“Welcome back. If you were here for Morning 1, you already know how to talk to Claude on your phone. If you weren’t, [rover name] has caught you up over tea, and you’re grand.

Today is the morning everybody tells their neighbour about. We’re going to do two things. One: the next time a strange text or letter arrives — the kind that makes you wonder whether it’s a scam — you’ll know what to do. Two: the next time a letter arrives that you’ve read three times and still don’t know what it’s asking, you’ll know what to do with that too.

Same rule as last time. If I’m going too fast, say so.”

0:20 — Spotting a dodgy text (20 mins)

“Open Claude on your phone. Press the microphone. Say: ‘I just got this text and I’m not sure if it’s real. Can you tell me if it looks like a scam?’ Then read the text out loud, exactly as it’s written.”

The host has a worked example ready. Read it from a piece of paper:

“An Post: Your parcel could not be delivered due to unpaid customs charges of €2.99. Pay now to reschedule: anpost-delivery-rescheduling.com/pay”

Let the room try it. Compare answers — Claude should flag the suspicious URL, the urgency, the small amount designed to feel harmless.

“Notice what Claude pointed at. The web address — anpost-delivery-rescheduling-dot-com — isn’t anpost.ie. The small amount, €2.99, is designed to feel too small to worry about. The urgency. These are the patterns. Once you’ve seen Claude name them once or twice, you start spotting them yourself.”

Then: invite anyone who has had a suspicious text recently to read it out. Three or four examples is plenty. The room learns more from each other’s real ones than from any worked example.

“One important thing. Claude can be wrong. It might tell you something is fine when it isn’t, or scary when it isn’t. So the rule is: if Claude says it’s a scam, trust that. If Claude says it’s probably fine but you still feel uneasy — trust that too. Don’t click the link. Ring the company yourself, on a number you find in the phone book or on a real letter.”

0:40 — Photographing a letter (15 mins)

“Now the new trick. You can take a photograph of a letter and ask Claude what it says.

I have a letter here. [Hold it up — a worked example, e.g. a real-feeling HSE appointment letter or Revenue notice, redacted.] I’m going to take a photograph of it inside Claude, and ask, ‘What is this letter asking me to do?’”

Show them, slowly, on a phone projected if possible (or held up). The mechanic:

Open Claude.
Tap the + or paperclip beside the message box.
Choose Camera (or Photo Library if it’s already photographed).
Take the photo. Hold steady, good light.
Speak the question: “What is this letter asking me to do?”

Read Claude’s answer aloud.

“Notice it doesn’t just read the letter back to you. It tells you what to do with it. The appointment is on the 14th. You need to ring this number to confirm. Bring your medical card. That’s the bit that matters.”

0:55 — Bring your own letter (20 mins)

This is the heart of the morning.

“Anyone who brought a letter, now’s the time. If you didn’t bring one but there’s one at home you’ve been meaning to ask about, take a photograph of it next time and try this. For now, your rover will give you one to practise on.”

Rovers circulate, one-to-one. Sensitive letters happen at the side of the room, not the front. Don’t read anyone’s letter aloud unless they offer.

What to watch for:

Anyone about to dictate or photograph a letter that contains their PPS number, full bank details, or a medical diagnosis they may not want shared. Step in gently. “You can ask Claude what this is asking you to do without showing it the bit at the top with your PPS number — cover that with your thumb when you take the photo.”
Anyone whose letter is genuinely distressing — a bereavement notice, a serious diagnosis, a solicitor’s letter about a dispute. Sit with them. The morning isn’t a substitute for Citizens Information or a real solicitor; the host’s job here is to recognise that and say so kindly.

1:15 — What Claude won’t do (10 mins)

“Before we wrap up, the most important thing of the morning. Claude will explain a letter. It will help you write a reply. It will not ring the bank for you. It will not log into anything for you. It will not pay a bill. It will not sign a form. You do all of that yourself, with the explanation Claude gave you in your back pocket.

And there are three things you should never trust Claude on without checking with a real person:

Money. If a letter is about a bill, a refund, a deadline, or a debt — ring the company on a number from a real letter or the phone book.

Medicine. If a letter is about a prescription, a dose, a diagnosis, a side effect — ring your GP or pharmacist. Citizens Information for medical card questions.

Law. If a letter is from a solicitor, the courts, the Revenue Commissioners, or anything threatening legal action — Citizens Information first, then a solicitor.

Claude is a brilliant first reader. It is not the last word.”

1:25 — Wrap (5 mins)

“Open the back of today’s booklet. Three things on it:

How to photograph a letter — paperclip, camera, take the photo, ask the question.

Three signs of a scam — wrong web address, false urgency, asking for money or numbers.

Three things to confirm with a real person — money, medicine, law.

Homework: this week, when a letter or a text arrives that confuses you, don’t ring your son. Try Claude first. Then ring your son if you still want to. He’ll be glad of the shorter call.

Same time next [week/fortnight].”

1:30 — Lingering (15 mins)

As Morning 1. The sensitive letters that didn’t come up at the front often come up here.

Booklet for Morning 2

Same shape as Morning 1’s booklet — A5, 8 pages, large type, cream paper. Pages:

Cover — Morning 2: Is This a Scam, and Other Letters You Didn’t Ask For
The new trick — photographing a letter (3 screenshots)
The three signs of a scam — wrong address, urgency, money or numbers
A worked example — the An Post text, with Claude’s answer alongside
A worked example — a letter, photographed, with Claude’s answer alongside
What Claude won’t do — ring, log in, pay, sign
When to confirm with a real person — money, medicine, law (with the actual numbers: Citizens Information, HSE Live, the Garda non-emergency line)
Back cover / cheat sheet — the fridge page

Risks & what to do

In addition to the Morning 1 risk table:

Risk	What to do
Learner photographs a letter with PPS visible	Step in gently. Reshoot with thumb covering the sensitive bits.
Learner brings a genuinely distressing letter	One-to-one at the side. Recognise the limits of the morning. Suggest CIC.
Claude misidentifies a real letter as a scam	Use it. “This is why we always confirm with the real number, both ways.”
Claude misses a real scam	Worse failure mode. Worth flagging in the wrap: trust your unease too.
Returner has lost their login since Morning 1	Spare phone. One-to-one at 1:30. Same as Morning 1 forgotten-Apple-ID.
Newcomer feels lost despite the 15-min catch-up	Pair them with a returner at the same table, not the front of the room.

After the morning

Same as Morning 1 — debrief with rovers, one sentence per attendee needing follow-up, thank-you to the sponsor.

One extra: if any scam example came up that’s circulating widely in town (a new fake text doing the rounds), worth a quick note to the local Garda community officer or the credit union. They often want to know.